Shipping policy

Shipping processing times

All orders are processed within 1-5 working days (excluding weekends and public holidays) after the order is placed. Please note that the processing time for large quantities may take longer than usual.

Costs

The shipping costs for your order will be calculated and displayed at checkout.

Shipping restrictions

We only ship to these countries: 

EU: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

non EU: United Arab Emirates, Australia, Canada, Switzerland, United Kingdom, Hong Kong SAR, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore, United States

Order tracking

Once your order has been shipped, you will receive an email with a tracking number, if the tracking option was chosen during checkout. You can track your order using the tracking number on the carrier's website.

Damaged or lost items

If you receive a damaged item or your order is lost in transit, please contact us. We will work with you to resolve the issue as quickly as possible, including a refund or replacement.

Customs and import taxes

Please note that customers may be responsible for paying any customs or import taxes that may be levied on international orders.